How can we help?

No. Supporters pay directly on the creator's page — card, bank transfer, or mobile money depending on the page's currency — with just a name and email address.

A quick sign-up is only needed if you want to leave a review. Reviews backed by a completed tip carry a verified-transaction mark and weigh more in the creator's TrustScore.

You pay exactly the tip amount shown — nothing is added to your total at checkout unless you choose the optional cover-the-fee add-on. Tiptree deducts a small platform fee from the tip before it lands in the creator's balance — covering it means the creator receives the full amount.

It depends on the page's currency corridor. Cards work everywhere; bank transfer, mobile money, and wallet options appear where the corridor supports them. Checkout only ever shows methods that work for that page.

Refunds are handled case-by-case under our refund policy — see Legal → Refunds for the full terms. If you were charged twice or don't recognise a payment, contact support with your receipt reference and we'll sort it out.

Add a bank account under Dashboard → Settings → Payouts, then request a withdrawal from the Payouts page. Every withdrawal confirms with a one-time code sent to your email or verified phone number before money moves.

Tips settle on a short hold before they count toward your withdrawable balance — about one business day for local cards and a few days for international ones. The hold covers chargeback and settlement risk; your Activity page shows what's pending.

Phone verification protects your balance. It proves a real person controls the account and gives us a channel to confirm payouts with a one-time code — so a hijacked login alone can't drain your earnings.

Verification adds the verified badge to your custom-named pages and unlocks higher tip and payout limits. Supporters are more likely to tip — and review — a page that carries the seal.

A government-issued ID — National Identity Number (NIN), BVN, driver's license, international passport, or voter's card — plus a short liveness video recorded during the flow. Most reviews complete quickly; you'll see the status on the verification page.

Pages that front an organization — businesses, teams, and events — can submit business documents for the business-verified badge. It's a per-page review, managed from the page's edit screen, separate from your personal identity check.

Your TrustScore is a public reputation score built from the reviews on your pages. Identity-verified reviewers count twice as much, and reviews backed by a completed tip weigh extra — so the score rewards genuine supporter experience over time.

Each page has a review access setting — open to everyone, or verified Tiptree users only. Verified-only requires your own identity verification to be approved first. Either way, only signed-in users with a verified email can review — and reviews backed by a real tip weigh more.

Yes — creating a page is free and it comes with a free auto-assigned address. If you want a memorable name like tiptree.page/yourname, custom names rent monthly, yearly, or in prepaid multi-year terms. The only other cost is a small platform fee deducted from each tip you receive.

When you create a page you'll be offered available names as you type, with pricing per term. Pick one, check out, and your page immediately answers at the new address — your free address stays as a fallback.

Email [email protected] or call +234 802 885 7834 / +234 813 818 9854 (Nigeria, business hours WAT). Full details — including our office address — are on the Contact page.